Support

Q. I forgot my password, how can I retrieve it?

A. You can request a new password within our log-in page, simply click “Lost your password?” and follow the instructions. If you have any problems while trying to change your password, this usually comes down to browser cache problems. Browsers get choked up and behave strangely, cache needs to be cleared every so often. Assuming you are using the correct and original password, clear the cache (Google search on how to do it for the browser you use) and refresh the page (hit the F5 key), this should fix any potential problems.

Q. I forgot my username, how do I retrieve it?

A. Use the contact us form and send us the email address you subscribed under. We will trace your username and let you know.

Q. What is the best way to read the magazine?

A. For desktop and laptop viewing we strongly recommend the use of the latest version of Adobe reader after having fully downloaded the pdf file. Any other readers including web browsers might not be fully compatible and might not display the full magazine content correctly.

Q. How and where from do I download the magazine?

A. You will find enough information on how to download the magazine on this page.

Q. My membership expired and I can no longer download the issues I have paid for

That is correct. You need to download all issues you have paid for while your membership is active. Once your membership expires, you will not be able to download them any more – we informed you of this when you subscribed.

Q. Where can I find all issues?

A. All issues of LPM can be found on this page.

Q. How can I save and read the magazine on my ipad?

A. We recommend you install the free “ibooks” app or “Adobe Reader” app to start with – make sure you always use the latest version of both apps. Now, use the ipad’s Safari browser to visit the website, click the download button and start downloading. As soon as download is finished, the magazine will open for viewing. Gently tap on the magazine cover, a bar will appear briefly that contains the file name in the centre, and on the right, you can see a small button that reads “Open in ‘iBooks’ or ‘Adobe’, click on the one you wish to use for reading the magazine pdf file. It will take a few seconds and then it will be placed in your iBooks shelf or Adobe’s stack. In there you can organise all your magazine issues and read them whenever you wish.

Please Note: Some members have reported problems with missing or messed up text with our latest issues when the magazine is viewed in ibooks. Latest upgrades on various devices can cause font compatibility issues that can affect the way a pdf file is displayed. Avoid using Chrome for downloading the magazine, use Safari to download it on the ipad. We test every issue on ipad mini and the newest ipad retina and we do not publish before we are certain that the magazine displays perfectly well. We recommend that if you have issues with viewing the pdf file in ibooks, you should try the Adobe Reader app for ipads or even any other pdf reader that suits your device. There is a great variety of free and paid for pdf reader apps in the app store.

Q. I seem to have problems logging in to the site.

A. This usually comes down to browser cache problems. Browsers get choked up and behave strangely, cache needs to be emptied every so often. Assuming you are using the correct and original password, empty the cache (Google search on how to do it for the browser you use) and refresh the page (hit the F5 key), this should fix the log-in problem.

Q. I cannot see the full magazine articles on the website, only previews, even though I am a registered member and I am logged in.

A. Correct; all the magazine articles on the website (apart from the free ones) are previews and are there for one reason, to give our non registered visitors a taste of the magazine content. Our registered members do not need to read those previews as they can read the full content inside the magazine.

Q. Every time I try to log in to the site, the system logs me out again, is there something wrong with your site?

A. You probably do not have cookies enabled or your antivirus software doesn’t allow for cookies. Either way, you need to make sure your system allows cookies.

Q. How many times can I download the same issue?

A. We allow access to as many “unique” issues you have paid for. For instance, if you have paid for 12 issues, you are allowed to download 12 ‘unique’ issues.

Please Note: Repeated downloads of the same exact issue are NOT counted against the total of the ‘unique’ issues. Once a file has been downloaded, future downloads of the same exact file will not be counted against your total downloads. In other words, if you download issue 20 five times, the system only counts that as 1 ‘unique’ download.

Q. How do I upgrade my membership to Platinum?

A. You can upgrade your membership to Platinum on this page.

Q. I am having problems printing the down-loadable pdf.

A. Make sure you are using the latest version of Adobe Acrobat reader.

Q. How can I renew my membership?

A. It is very simple to renew, just follow the instructions on this page.

Q. Every time I try to log into my account I get the following error report: 503: Service Temporarily Unavailable – Too many IP addresses accessing one secure area! – Please contact Support if you need assistance. What can I do to solve this problem?

A. For safety reasons, our system allows our members to log in to our site from 5 different IP addresses per month. If you log in from more than 5 IP addresses or if you are sharing your account with others, then the system will lock you out. Contact us when this happens and we will re-activate your account, however, you need to take precautions as to this does not happen often.

Q. Can I see a sample of the magazine before I subscribe to it?

A. Of course you can, you can download it on this page.

Q. Is LPM a printed magazine?

A. LPM is not a printed version and cannot be found in any newsagent. We work on the same platform (pdf file) as all printed magazines but we are only digital; we believe digital is the future for all magazines. You can read the magazine by downloading the pdf file on your PC, Laptop, ipad and most small devices. The file is yours and you can keep it for ever. However, you need to remember that the magazine is ONLY for your personal use, you may not share it with other people or display it on any website or forum.

Find out how to navigate on our website, download our pdf guide from here.
 

Contact

We’d love to hear from you and answer any potential questions you might have. Please fill in the form below, we will do our best to reply to your request within 24 hours.

We reply to all email requests but sometimes and for unknown reasons, our replies bounce back by some email providers, don’t be surprised if we cannot reach you to reply your request. For this reason, we ask of you to either:

  • Make sure LPM is in your whitelist and all emails do not end up in your spam box
  • Supply us with a complete phone number where we can reach you (if needed). If you are in USA, please add the state you are located and its phone extension. Supplying us with your phone number is not compulsory.

 


Please choose the section you wish to contact from the drop down menu
  • For all advertising information you can also call us on +44 (0) 7920 483106,
  • Type the word "NO" if you are not a registered member
  • Please let me know which state you are in USA
  • If we are not able to reach you by email to answer your request, we might try to phone you. For this, we will need your full phone number including country and state code.